As the owner of a Medi-Spa consultancy providing clinical skin care education and business advice, I owe my success to what I have learned from Carol Phillips. In 2001 I attended IPSA and a marketing talk by Carol. I remember taking furious notes to capture every word she spoke. At this point, I had ten years of working internationally for retail moguls, and at this point was entering into professional skincare. After Carol’s presentation, I purchased her books and owed my success to what Carol has shared. I know this, we are in the retail business of skin care, and if we do not hone our skills at the spa level, technology will quickly take our retail profit margins away from us, which we all know is a major part of our bottom line. Carol Phillips very succinctly describes so many key factors of success, especially for the skin care professional, which is my primary focus. I can recommend Carol Phillips as the most proficient and enjoyable Spa Guru to work with to achieve your business goals. It is a pleasure and privilege to have Carol in my Professional Network.”