Must See New Movie About The Inspirational Life Of John Paul DeJoria

Original Post by my buddy Winn Claybaugh on his FaceBook Page

The Good Fortune documentary tells the inspirational life story of Paul Mitchell CEO, John Paul DeJoria. Learn how he has used business to make the world a better place while becoming one of America’s most celebrated entrepreneurs. The film is coming to select theaters this month. We can’t wait to experience it and encourage you to gather your friends and family to see it, too! #PMTS #GoodFortuneMovie

Watch the trailer here:

Find out if Good Fortune is coming to a city near you:

Carol Note:  Go see this movie.  I don’t care what brand of beauty products you have in your salon, we all need a mega dose of entrepreneurial spirit.  XOXO Carol



Sonoma Mission Inn to pay $1 million in spa-worker case


Sonoma Mission Inn is expected to pay nearly $1 million to settle a class-action lawsuit with former spa employees.

A tentative ruling Tuesday from Judge Rene Chouteau gave final approval to the 103-member class, each expected to receive an average of $6,200. Chouteau also approved a $331,000 payout to the San Francisco-based lawyers, finding the amount was high for Sonoma County but justified considering no local lawyers would take the case without a retainer.

The Willow Stream Spa workers claimed unfair labor conditions spanning 2012 to 2015. Some reported being scheduled to provide treatments without adequate breaks. Others said they received no overtime when working more than 40 hours per week.

PC: John Burgess/ The Press Democrat

Jeweler Tiffany posts steepest sales drop since financial crisis

Carols’  note…   sales plunged 10% in Q1. 25 % of sales is in their silver category which is priced under $500. Has the little blue box lost it’s sparkle???



repost from Rueters. Business Wed May 25, 2016 5:45pm EDT


Tiffany & Co (TIF.N) reported its biggest drop in quarterly sales since the peak of the global financial crisis as a strong dollar discouraged tourists from buying its high-end jewelry and eroded revenue from markets outside the United States.

The company’s shares fell as much as 3 percent in morning trading on Wednesday.

In the Americas region, Tiffany’s sales at stores open more than a year plunged 10 percent in the first quarter. Analysts on average had expected a 9.1 percent decline, according to research firm Consensus Metrix.

“Decline in customer share is evident among most shopper segments, including more affluent households,” research firm Conlumino’s Chief Executive Neil Saunders said.

“It is especially pronounced among affluent younger shoppers where the brand is seen as representing ‘old world luxury’.”

Tiffany, which opened its first store on Sept. 14, 1837 in New York and earned a total of $4.98 on the first day, got nearly half of its $4.10 billion sales last year from the Americas region.

Chief Executive Frederic Cumenal said the company also faced pressure from lower foreign tourist spending in Europe and Asia, particularly in Hong Kong.

“We continue to assume that results in Hong Kong will be pressured throughout the year,” said Mark Aaron, vice president of investor relations.

Tiffany, whose one-of-a-kind pieces are a regular feature on Hollywood red carpets, has said that it is being hurt by a decline in Chinese tourists to Hong Kong, an important market.

Same-store sales in the Asia Pacific region, its second biggest market, slumped 15 percent.

Japan was the only bright spot in the quarter, with same-store sales rising 12 percent, partly due to the “dramatic strengthening of the yen” against the dollar.


Tiffany forecast a mid-single digit percentage fall in its full-year profit. The company had earlier said it expected earnings to stay flat or fall by up to mid-single digit in percentage terms.

Net income declined 16.6 percent to $87.5 million, or 69 cents per share, in the quarter ended April 30. Tiffany expects current-quarter profit to also “decline by a similar rate”.

Net sales dropped 7.4 percent to $891.3 million – the biggest fall since mid-2009 – missing the average analyst estimate of $915.1 million, according to Thomson Reuters I/B/E/S.

Tiffany’s shares were down 1.4 percent at $63.96. Up to Tuesday’s close, the stock had lost more than a quarter of its value in the past 12 months.

(Reporting by Subrat Patnaik in Bengaluru; Editing by Kirti Pandey)

Unilever bulks up on prestige with Dermalogica

Unilever continued its march into high end personal care market on Wednesday with the acquisition of Dermalogica, a Los Angeles-based skin care brand.

Terms of the deal were not disclosed. But with sales of $240m last year, Dermalogica will be no more than a bolt-on acquisition for Unilever, which had sales of €48.4bn last year.

The maker of Dove soap, Flora margarine and Persil washing powder has been looking inject more growth into its portfolio by increasing sales of personal care goods to two-thirds of the total, up from 37 per cent currently.

As part of this effort, the Anglo-Dutch company acquired REN Skincare, a niche brand that specialises in natural ingredients, earlier in April. It also struck a deal to buy independent prestige brand, Kate Somerville Skincare last month.

Founded in 1986, Dermalogica has grown to become the leading skincare brand used in professional salons and spas.

Paul Polman, Unilever CEO, said in a statement:

Dermalogica enjoys an outstanding reputation and incredible awareness among skin care professionals and consumers alike, and has a clear positioning as a superior skin health brand that perfectly complements the rest of our Prestige offering.

Sign of the Times by Carol Phillips

Want to create attention in your retail zone without remodeling? The cheapest and most effective way to generate additional retail sales is to use in-salon signs. Good signs will attract attention to your products, increase sales on the spot, educate the client by making it easier to select products. Signs will give your salon the competitive edge. You can modify selection, pricing and features instantly.

5 Key Tips for Producing Signs That Sell

1. Handmade Signs vs. Machine Made Signs
Salon signs should always be machine made. Hand printed signs look elementary to the consumer. My only exception is when I design a bridal display and use calligraphy to simulate wedding invitations. You can produce machine made signs from several sources.

If you are computer friendly, you already have access to professional looking signs. Some of the new publishing programs make signing a snap. If you’re not artistically inclined even on a computer, don’t fret. Look in your local yellow pages under desk top publishing. There should be an abundance of professionals who can design your signs. Some of the quick copy places have added desk top publishing in their stores.

Check your local college’s computer graphics department for someone to help produce your signs. College kids always need extra money. I have recently used a franchise sign company that makes instant signs and charges super prices.

2. Size It Up
The ideal sign should be no smaller than 5 1/2″ by 7″. As those 76 million Baby Boomers age the eyesight has a tendency to weaken. Avoid small shelf clip signs, they can be too small for the clients to read. Blow-up your message to poster size and place it at the reception desk and service area.

3. lnfo Crazy
When you are making a sign include 4 key items: Name of brand – Especially if the product line you are featuring has been spending big bucks on national advertising. Play off the name of the company with their advertising.

Price – Put the price of the item featured on the sign. If the item will save the client money by buying from your salon, tell them. Put you competitor’s price on the sign. Store X is charging $5.95. Hot Locks has the same item for $5.25.

Savings– Highlight in the sign any savings the shopper will benefit from: 10% Off or Save $1.25. I am a big fan of discounting products over services. Take advantage of your distributor’s monthly specials to give your clients’ savings.

Feature Plus Benefit – On your sign tell the client why this particular item would be beneficial for them by highlighting the unique feature. Avoid the trap of “it’s a great shampoo,” the client needs more information to make a decision. Let your sign tell the story. Look in your product guide for a strong statement tagging the feature/benefit of the product.

4. Getting Framed
Complete the image by finishing off the sign with the appropriate frame. Display it in the salon in a Lucite holder, a laminated frame or a matte frame for extra attention.

5. Financial Times
Good signs do pay off. One market study showed that scores featuring machine made signs sold over 200% more merchandise compared to stores with no signs. Signing in the salon is a 24 hour a day duty. Signs will talk about your product and can be thought of as a way to add sales staff at a fraction of long-term cost.

For more information on Carol’s books,  seminars, please contact her: 760.429.7772

Mama Mio New Online Learning Lounge

NEW Mama Mio Online Learning Lounge the best in 24/7 global beauty training and education

About Mama Mio

We create high performance face, bodycare and spa treatments to give you beautifully FIT skin. It is our Mama Mio mission to help women feel more confident in their skin by helping them achieve fit skin for life.

This November, Mama Mio Skincare is launching the Mama Mio Online Learning Lounge, a comprehensive online training program that includes our entire curriculum, available online. Mama Mio collaborated with BeauteeSmarts, spa industry expert Carol Phillips’ training and education platform, to create a program to service spa owners, directors, technicians and retail staff that provides unparalleled education on demand.

Whether ongoing inspiration, sales tips, staff turnover or scheduling challenges, beauty businesses all face the same daily need: How do we best train and motivate our staff? “Mama Mio’s Online Learning Lounge is a turnkey solution to this challenge in the form of the best in hands on training and staff development,” says Mama Mio co-founder Jill Dunk.

According to Carol Phillips, “In order to make the cash register ring, every staff member must know how to confidently and comfortably talk about the brands on the shelf. Mama Mio is the first spa brand to offer 24/7 education, especially for product knowledge, with a built in staff tracking and testing system. The old days of vendors coming in and cramming into the back room to pass around a bottle of lotion and call it a product knowledge class… are over. Now every staff member can connect to the best in global beauty education and we are proud to connect Mama Mio with their amazing partners.”

Key Features of the Online Learning Lounge

  • Step by Step Protocols for: 4 Bootcamp Spa Treatments, 5 Mama’s Touch Maternity Spa Treatments
  • Pregnancy Basics featuring 2 core classes to increase therapist knowledge and confidence while service the pregnant guest
  • Confident Selling Skills
  • Downloadable treatment protocols for each lesson
  • Online staff testing and tracking
  • Complete Product knowledge library


Key Benefits

  • Flexibility – Staff can learn anywhere they have access to the internet: at home, at a spa’straining center, during downtime at work
  • Flexibility – No more scheduling hassles
  • Efficiency – New hires can be trained quickly and consistently. No waiting for the nextvendor training
  • Comprehensive – The Online Learning Lounge can be used by the entire spa staff from therapist  to front desk staff to retail specialists


For sales inquiries, please contact Jill Dunk · 888 962 6264