Unilever bulks up on prestige with Dermalogica

Unilever continued its march into high end personal care market on Wednesday with the acquisition of Dermalogica, a Los Angeles-based skin care brand.

Terms of the deal were not disclosed. But with sales of $240m last year, Dermalogica will be no more than a bolt-on acquisition for Unilever, which had sales of €48.4bn last year.

The maker of Dove soap, Flora margarine and Persil washing powder has been looking inject more growth into its portfolio by increasing sales of personal care goods to two-thirds of the total, up from 37 per cent currently.

As part of this effort, the Anglo-Dutch company acquired REN Skincare, a niche brand that specialises in natural ingredients, earlier in April. It also struck a deal to buy independent prestige brand, Kate Somerville Skincare last month.

Founded in 1986, Dermalogica has grown to become the leading skincare brand used in professional salons and spas.

Paul Polman, Unilever CEO, said in a statement:

Dermalogica enjoys an outstanding reputation and incredible awareness among skin care professionals and consumers alike, and has a clear positioning as a superior skin health brand that perfectly complements the rest of our Prestige offering.

Whose The Focus

Dear Product Vendors…

You might want to train your sales reps to be customer focused vs “I” focused. This was in my email today from our “Customer Service Representative”  The email had 118 words and 10 times she used the word “I”. There was no personalization to email. BTW this person has been our rep for all of 2 months yet this only 2nd email ever received. Yep, no phone call(s) to introduce themselves either. Thinking this company needs my BeauteeSmarts Sales Rep Sales Class ASAP (wink)

Actual copy of email sent to me by sales rep

Sales Rep Sloppy Email

Sales Rep Sloppy Email

Sign of the Times by Carol Phillips

Want to create attention in your retail zone without remodeling? The cheapest and most effective way to generate additional retail sales is to use in-salon signs. Good signs will attract attention to your products, increase sales on the spot, educate the client by making it easier to select products. Signs will give your salon the competitive edge. You can modify selection, pricing and features instantly.

5 Key Tips for Producing Signs That Sell

1. Handmade Signs vs. Machine Made Signs
Salon signs should always be machine made. Hand printed signs look elementary to the consumer. My only exception is when I design a bridal display and use calligraphy to simulate wedding invitations. You can produce machine made signs from several sources.

If you are computer friendly, you already have access to professional looking signs. Some of the new publishing programs make signing a snap. If you’re not artistically inclined even on a computer, don’t fret. Look in your local yellow pages under desk top publishing. There should be an abundance of professionals who can design your signs. Some of the quick copy places have added desk top publishing in their stores.

Check your local college’s computer graphics department for someone to help produce your signs. College kids always need extra money. I have recently used a franchise sign company that makes instant signs and charges super prices.

2. Size It Up
The ideal sign should be no smaller than 5 1/2″ by 7″. As those 76 million Baby Boomers age the eyesight has a tendency to weaken. Avoid small shelf clip signs, they can be too small for the clients to read. Blow-up your message to poster size and place it at the reception desk and service area.

3. lnfo Crazy
When you are making a sign include 4 key items: Name of brand – Especially if the product line you are featuring has been spending big bucks on national advertising. Play off the name of the company with their advertising.

Price – Put the price of the item featured on the sign. If the item will save the client money by buying from your salon, tell them. Put you competitor’s price on the sign. Store X is charging $5.95. Hot Locks has the same item for $5.25.

Savings– Highlight in the sign any savings the shopper will benefit from: 10% Off or Save $1.25. I am a big fan of discounting products over services. Take advantage of your distributor’s monthly specials to give your clients’ savings.

Feature Plus Benefit – On your sign tell the client why this particular item would be beneficial for them by highlighting the unique feature. Avoid the trap of “it’s a great shampoo,” the client needs more information to make a decision. Let your sign tell the story. Look in your product guide for a strong statement tagging the feature/benefit of the product.

4. Getting Framed
Complete the image by finishing off the sign with the appropriate frame. Display it in the salon in a Lucite holder, a laminated frame or a matte frame for extra attention.

5. Financial Times
Good signs do pay off. One market study showed that scores featuring machine made signs sold over 200% more merchandise compared to stores with no signs. Signing in the salon is a 24 hour a day duty. Signs will talk about your product and can be thought of as a way to add sales staff at a fraction of long-term cost.

For more information on Carol’s books,  seminars, please contact her: 760.429.7772

Tips on How to Prevent Spa Industry Burnout | Esthetique Spa International

Tips on How to Prevent Spa Industry Burnout | Esthetique Spa International.

Carol Phillips, CEO of Beautee Smarts, sees trouble brewing: In our industry, we give until our batteries are worn out. We need to light to fire underneath us and strike a balance with everything we do. Carol’s newest course, Unlimited Potential: How to get more from your job than varicose veins, addresses the issue of burnout in the spa industry.

Here are some of Carol’s words of wisdom to help you recharge your batteries and remember why you got into the spa business in the first place:

  • Create a personal image package. We all judge a book by its cover. If your client can’t get beyond your looks and style they won’t care how well you do your job.
  • Invest in yourself. Beauty people wear their net worth. Develop a signature look. Dress for the type of clients you want to attract. Like attracts like and can fast track rapport.
  • Develop a written dress code for your facility. You may need to teach some of your people how to dress. Provide gifts and rewards for dressing well.
  • Millennials need special attention. They have a hard time engaging and looking people in the eye. Your young team members needs help developing the right way to approach clients.
  • Develop your Unique Selling Proposition. What is unique about practice or service? Create a specialty. Some examples: We have an in-house training program.
  • Follow the 1/1000 rule. It’s impossible to do one thing 1,000% better, but you can do 1,000 things 1% better. Write down a dozen things that you can do a little better than the competition.
  • Trouble brews with boredom. Try something new. Go get a treatment somewhere else. Network with other professionals. Get a mentor, or, better yet, be one.
  • Live the spa lifestyle at home. Focus on healthy habits. Get enough sleep, eat the right foods, exercise, drink enough water. Guard your time, ask yourself, am I doing the most productive thing at this time?