
Retail Isn’t Dead—It’s Disconnected (And That’s What I’m Addressing at ISPA)
There’s a quiet tension happening inside spa and wellness businesses right now.
Leaders are investing in training.Teams care deeply about their guests.The experience is thoughtful, elevated, and service-driven.
And yet…
Retail results…

The Flock and Gather Podcast with Allan Share and Carol Phillips
Episode 180: Carol Phillips Shares Retail Secrets on The Flock & Gather Podcast
Dive into Episode 180 of The Flock & Gather Podcast, where host Allan Share sits down with Carol Phillips, spa industry…

Is Sales the Final Frontier? Carol Phillips BeauteeSmarts Podcast video with Tony Gordon
Original post and podcast by Tony Gordon
Are sales techniques the final frontier of service businesses? If you have tried almost everything else to enhance your beautee business, maybe it is time to dive into good old sales efforts.
I…

Must See New Movie About The Inspirational Life Of John Paul DeJoria
Original Post by my buddy Winn Claybaugh on his FaceBook Page
The Good Fortune documentary tells the inspirational life story of Paul Mitchell CEO, John Paul DeJoria. Learn how he has used business to make the world a better…
Ulta Beauty Inc (ULTA) Stake Cut by Profund Advisors LLC
Profund Advisors LLC lowered its position in shares of Ulta Beauty Inc (NASDAQ:ULTA) by 4.7% during the first quarter, according to its most recent Form 13F filing with the Securities and Exchange Commission (SEC). The institutional investor…

Sonoma Mission Inn to pay $1 million in spa-worker case
as reported by: PAUL PAYNE THE PRESS DEMOCRAT
Sonoma Mission Inn is expected to pay nearly $1 million to settle a class-action lawsuit with former spa employees.
A tentative ruling Tuesday from Judge Rene Chouteau gave final approval to…

U.S. Beauty Sector Will be worth $90 Billion by 2020 that is a whole lot of lipstick and lotions
repost from CGI Magazine
As Global Cosmetic Industry reported previously, premium beauty will drive global growth in coming years. During that time, the United States will remain the largest beauty market in the world, according to a…

Shiseido Signs Deal to Acquire Laura Mercier, ReVive
Reported in WWD.
By Pete Born with contributions from Allison Collinns
Shiseido Americas Corp. has just gotten bigger by acquiring the Laura Mercier and ReVive brands for an estimated $260 million.
Shiseido has signed a definitive agreement…

Unilever bulks up on prestige with Dermalogica
Unilever continued its march into high end personal care market on Wednesday with the acquisition of Dermalogica, a Los Angeles-based skin care brand.
Terms of the deal were not disclosed. But with sales of $240m last year, Dermalogica will…

Whose The Focus
Dear Product Vendors…
You might want to train your sales reps to be customer focused vs "I" focused. This was in my email today from our "Customer Service Representative" The email had 118 words and 10 times she used the word "I". There…
